top of page

Privacy Policy

A legal disclaimer

dwell SDA is an NDIS Registered Provider of Specialist Disability Accomodation (SDA). We handle personal and sensitive information with the utmost care and in compliance with the Privacy Acct 1988 (Cth) ad the Australian Privacy Principles (APPs). Please read this policy carefully to understand how we manage your information.

1. Introduction

dwellSDA Pty Ltd ("dwellSDA", "we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). The Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you interact with our website, services and products.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number and mailing address.

  • Enquiry Details: Information you provide when requesting a consultation, including your NDIS plan details, accomodation requirements and support needs.

  • Health & Disability Information: with your consent, we may collect relevant information about your disability or support needs to help us provide appropriate SDA housing solutions.

  • Website Usage Data: IP address, browser type, page visited and cookies to improve our website experience.

  • Financial Information: Where relevant to your SDA funding or payment arrangements.

3. How We Collect Information

We collect personal information in the following ways:

  • Directly from you when you complete our contact or enquiry forms.

  • Through phone or email communications.

  • From your support coordinator, SIL provider, or NDIS planner (with your consent).

  • Through cookies and analytics tools on our website.

  • From publicly available sources where appropriate.

4. How We Collect Information

We use your personal information to:

  • Respond to your enquiries and provide consultations about our SDA modular homes.

  • Assess your SDA eligibility and tailor housing solutions to your needs.

  • Process and manage your application and project delivery.

  • Communicate with your support network (with your consent).

  • Comply with our obligations as an NDIS Registered Provider.

  • Improve our products, services and website.

  • Send you relevant updates or information about our services (you may opt out at any time).

  • Meet legal, regulatory and compliance obligations.

5. Disclosure of Your Information

We may share your personal information with:

  • NDIS Quality and Safeguards Commission: As required by our registration obligations.

  • Support Coordinators & SIL Providers: With your consent, to coordinate your housing solutions.

  • Building & Construction Partners: To facilitate the design and delivery of your home.

  • Professional Service Providers: Legal, Financial or IT providers who assist us in operating our business, under strict confidentiality agreements.

  • Government Agencies: Where required by law or regulation.

We do not sell, rent or trade your personal information to third parties for marketing purposes.​

6. Sensitive Information

We recognise that health and disability information is sensitive. We will only collect, use and disclose sensitive information with your consent or where required or authorised by law. We implement additional safeguards to protect sensitive information and limit access to authorised personnel only.

7. Data Security 

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Our security measures include:

  • Encrypted data transmission (SSL/TLS).

  • Secure document storage and access controls.

  • Staff training on privacy obligations.

  • Regular review of our security practices.

While we strive to protect your information, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law. NDIS-related records may be retained for a minimum of 7 years in accordance with regulatory requirements. When your information is no longer required, we will securely destroy or de-identify it.

9. Your Rights & Access

You have the right to:

  • Access the personal information we hold about you.

  • Correct any inaccurate or outdated information.

  • Request deletion of your information, subject to legal obligations.

  • Withdraw consent for the use of sensitive information at any time.

  • Complain about how we handle your information.

To exercise any of these rights, please contact our Policy Officer using the details below.

10. Cookies & Website Analytics 

Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and understand how visitors use our site. You may disable cookies through your browser settings; however, this may affect the functionality of certain features. We use analytics tools such as Google Analytics to collect aggregated, anonymous data about website usage.

11. Third-Party Links

Our website may contain links to third-party websites, including NDIS, governments agencies or industry resources. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy form times to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with a revisited effective date. We encourage you to review this policy periodically.

13. Changes to This Policy

If you have questions about this Privacy Policy, wish to access or correct your information, or wish to make a complaint, please contact our Privacy Officer:

Privacy Officer - dwellSDA Pty Ltd

Email: privacy@dwellSDA.com.au

Phone: 

Post: PO Box 

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

bottom of page